Privacy Policy

At TourPet ("we", "us", or "our"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform and services. Please read this policy carefully to understand our practices regarding your personal data.

By using our Platform, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Platform.

1. Information We Collect

Information You Provide Directly:

• Personal identification information (name, email address, phone number, postal address, date of birth)
• Account credentials (username, password)
• Profile information (profile pictures, bio, description of services offered)
• Pet information (pet names, breeds, ages, medical conditions, behavioral information, photos)

Information Collected Automatically:

• Device information (IP address, browser type, operating system, device identifiers, mobile network information)
• Usage information (pages viewed, features used, time spent, click patterns, referring/exit pages)
• Location information (approximate location derived from IP address, precise location if you grant permission)

Information From Third Parties:

We may receive information about you from third parties including:

• Social media platforms when you connect your account or use social login features (Google, Facebook, Apple, Microsoft, Twitter)
• Identity verification services if we implement verification processes
• Payment processors regarding payment transactions
• Public databases and commercially available sources
• Background check providers (for service providers)
• Other users who provide information about you (such as references or reviews)

2. How We Use Your Information

• To provide, maintain, and improve our Platform and services
• To create and manage your account and facilitate connections between pet owners and service providers
• To process payments and transactions
• To communicate with you about your account, bookings, and services
• To send administrative information, updates, and security alerts
• To personalize your experience and deliver targeted content
• To detect, prevent, and address fraud, security issues, and illegal activities

3. How We Share Your Information

We may share your information in the following circumstances:

With Other Users:

• Profile information, pet information, and service details are visible to users you interact with through the Platform
• Reviews and ratings you provide may be publicly visible

With Service Providers:

• Payment processing companies
• Hosting and cloud storage providers
• Analytics and customer service platforms

For Legal Purposes:

When required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, safety, or property, or that of users or the public.

4. Third-Party Services and Social Login

We integrate with various third-party services and authentication providers:

• Google: Google Sign-In and Services: When you use Google authentication or Google services integrated into our Platform, Google may collect information about your use in accordance with Google's Privacy Policy. We receive basic profile information (name, email, profile picture) that you authorize Google to share with us.
• Facebook: Facebook Login: When you use Facebook Login, we receive information you authorize Facebook to share with us, which may include your name, email address, profile picture, and friend list. Facebook's data collection and use is governed by Facebook's Data Policy.
• Apple: Sign in with Apple: When you use Sign in with Apple, Apple provides us with a unique identifier and, at your option, your name and a private relay email address. Apple's Privacy Policy governs their data practices.
• Microsoft: Microsoft Account: When you sign in with Microsoft, we receive information you authorize Microsoft to share, including your name and email address. Microsoft's Privacy Statement applies to their data handling.
• Twitter: Twitter/X Login: If you authenticate using Twitter/X, we receive basic profile information you authorize Twitter/X to share. Their Privacy Policy applies to their data collection and use.
• Resend: Resend Email Service: We use Resend to send transactional and marketing emails. Resend processes your email address and email content in accordance with their Privacy Policy. They act as our data processor and are contractually obligated to protect your information.

Important Note: When you use third-party authentication services, you should review the privacy policies and terms of service of those providers. We are not responsible for the privacy practices of third parties. You can revoke our access to your third-party accounts at any time through your account settings with those providers.

5. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities. We use the following types of cookies:

• Essential cookies: Necessary for the Platform to function properly
• Functional cookies: Remember your preferences and settings
• Analytics cookies: Help us understand how users interact with the Platform

You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of the Platform. We also use third-party analytics services like Google Analytics, which use cookies to collect and analyze information about Platform usage.

6. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption of data in transit and at rest, secure server infrastructure, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

7. Your Rights and Choices (GDPR Compliance)

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you
• Right to Rectification: You can request that we correct inaccurate or incomplete information
• Right to Erasure (Right to be Forgotten): You can request deletion of your personal information, subject to certain exceptions
• Right to Restriction of Processing: You can request that we limit how we use your information
• Right to Data Portability: You can request to receive your information in a structured, machine-readable format
• Right to Object: You can object to our processing of your information for certain purposes, including direct marketing

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.

8. California Privacy Rights (CCPA/CPRA Compliance)

If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) provides you with specific rights regarding your personal information:

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions
• Right to Opt-Out: You have the right to opt-out of the sale or sharing of your personal information for targeted advertising

9. Children's Privacy

Our Platform is not intended for children under the age of 18 (or under 13 in the United States). We do not knowingly collect personal information from children under the applicable age threshold. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence, including the United States and other countries where our service providers operate. These countries may have data protection laws that differ from the laws of your country. We take appropriate measures to ensure your information receives adequate protection.

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on the type of information and the purposes for which we use it. When we no longer need your information, we will securely delete or anonymize it.

12. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this policy. If we make material changes that significantly affect your privacy rights, we will provide notice through the Platform, via email, or through other prominent means before the changes take effect. Your continued use of the Platform after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us and Data Protection Officer

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us at info@postsea.com